Returns & Exchanges

Due to the unique, limited-edition nature of our monthly boutique collections, we generally cannot offer returns or exchanges; however, we are committed to resolving any issues involving damaged or incorrect items. Please contact our support team within 14 days of delivery if your order arrives in less than perfect condition.

1

Documentation

Take clear photos of the damaged product and the shipping packaging, ensuring the mailing label is visible for our records.

2

Contact Support

Email our customer service team with your order number and the attached photos to initiate a claim for a replacement or refund.

3

Evaluation

Our team will review your request within 48 business hours to determine if the item is eligible for a return or a shop credit based on current inventory.

4

Resolution

Once approved, we will issue a pre-paid return label if necessary, or immediately process your refund to the original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing